Terms of Service

By creating, activating or using a Shop account, or by otherwise accessing Fixou, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy and our Cancellation & Refund Policy (together, the “Agreement”).

You represent that you are at least 18 years old, competent to contract under the Indian Contract Act, 1872, and authorised to bind the Shop. Fixou is intended for business use only. It is not offered for personal, household or consumer use.

Customers who submit a service request through a Shop’s QR code are not parties to this Agreement. Their use of the public service-request form is governed by our Privacy Policy and the consent notice shown on the form.

Your acceptance by registering, clicking to accept or using Fixou is an electronic contract that is valid and enforceable under the Information Technology Act, 2000 and the Indian Contract Act, 1872.

We may revise these Terms from time to time, for example to reflect changes in law, features or pricing. The updated Terms are posted on this page with a new “Last updated” date. For material changes we will notify you by email or in your dashboard at least 15 days before they take effect, except where a shorter period is needed to comply with law or protect security. If you continue to use Fixou after the effective date you accept the revised Terms. If you do not agree, cancel your subscription before the changes take effect, as described in the Cancellation & Refund Policy.

Fixou is a software-as-a-service platform that helps electronics retailers and repair centres receive, track and resolve after-sales service requests using a QR code. It includes:

• a unique QR code and public link for each Shop;
• a mobile-friendly service-request form that opens with the Shop pre-filled and locked, and collects the customer’s name, phone number, address, product model and issue description, together with photographs of the invoice or damage taken with the camera or chosen from the gallery;
• an instant new-ticket notification to the Shop by email, and by SMS or WhatsApp once those channels are activated;
• a Shop dashboard to review tickets and move them from New to Approved to Closed, with a saved status history;
• automatic deletion of a ticket’s photographs from storage when the ticket is marked Closed; and
• a Google review request sent to the customer when a ticket is closed, using the review link the Shop provides.

Fixou is offered on the Sales & Service Vendors and Automobile Vendors plans described on our Pricing page. The features of each plan are those shown when you subscribe. SMS and WhatsApp alerts depend on third-party approvals, such as DLT registration, message templates and WhatsApp Business verification, and are switched on only once those are complete.

Fixou is a digital service delivered over the internet. No physical goods are shipped. Access is provided electronically after your Shop account has been created and activated.

TM808 provides software only. We do not repair products, we are not a party to any transaction between a Shop and its customers, and we do not verify warranty status, ownership or the genuineness of any service request. Repair quality, timelines, spare parts and warranty decisions are solely the Shop’s responsibility.

We use reasonable efforts to keep Fixou available, but it may be unavailable from time to time because of maintenance, upgrades or failures of third-party services. We do not guarantee uninterrupted availability. We may improve, change or discontinue features, giving notice where reasonably practicable.

Fixou relies on third-party providers, for example for payments, hosting, database and file storage, email, SMS, WhatsApp messaging and Google reviews. Their own terms apply to their services, and our responsibility for them is limited as set out in section 8.

You are responsible for keeping your login credentials confidential, for choosing a strong password and for not sharing it. Everything done through your account is treated as done by you.

Tell us immediately at onboarding@tm808.co.in if you suspect unauthorised access to your account or the loss of your credentials. We may suspend the account to protect its security.

You must provide and keep accurate, complete and current information, including your legal business name, contact details, GSTIN (if you are registered under GST), billing details and Google Business review link.

Only authorised members of your staff may use your Shop account. You are responsible for their compliance with this Agreement and must remove their access promptly when they leave.

You are solely responsible for responding to and resolving your customers’ requests lawfully and on time, for your repair, warranty, refund and pricing decisions, for your communications with customers, and for complying with the consumer-protection, tax and data-protection laws that apply to your business.

You decide why and how your customers’ information is used. You must therefore give your customers any notice and obtain any consent that the law requires before their information is collected through your QR code, over and above the consent notice displayed on the form, and you must display your QR code only for genuine after-sales service.

We may suspend, restrict or terminate your access immediately, with notice where practicable, if you breach this Agreement or applicable law, if fees remain unpaid after reasonable notice, if your use creates a security or legal risk, or if we are required to do so by a court or government authority. While a Shop is suspended or terminated, its QR form shows a “temporarily unavailable” message and customers cannot submit new tickets.

When your access ends, unpaid fees remain payable. We will delete or anonymise your Shop’s data in accordance with our Privacy Policy, unless the law requires us to keep it. Provisions that by their nature should survive termination, including those on intellectual property, liability, indemnity and governing law, continue to apply.

“Customer Data” means the information that your customers submit through your QR form (name, phone number, address, product model, issue description and photographs) and the information you add to those tickets, such as status changes and notes.

As between you and TM808, you own and control your Customer Data. For the purposes of applicable data-protection law, including the Digital Personal Data Protection Act, 2023, you are the data fiduciary for Customer Data and TM808 processes it only as your data processor, on your instructions, to provide Fixou. For Shop account, billing and website-enquiry data, TM808 acts as the data fiduciary, as explained in the Privacy Policy.

You authorise TM808 and its service providers to host, store, process, transmit, display and delete Customer Data solely to operate, secure and support Fixou under this Agreement.

Tenant isolation: each Shop’s data is logically separated from every other Shop’s. Row-level security enforced inside the database means that your users can access only the tickets and records that belong to your Shop, and other Shops cannot see them. Photographs are kept in private storage and are shown only through short-lived, signed links.

Authorised TM808 administrators can view the records and activity of all Shops. This access exists to onboard Shops, manage QR codes, give support, investigate abuse or security incidents and comply with law. It is limited to what is necessary, and TM808 personnel are bound by confidentiality.

Photographs attached to a ticket are automatically and permanently deleted from our cloud storage when the ticket is marked Closed. Deletion cannot be undone and we cannot restore the files. Before you close a ticket, save any photograph or detail you need for warranty claims, disputes or your own records.

We do not sell Customer Data, use it for advertising, or share it with third parties except service providers that we need to run Fixou and as required by law, as described in our Privacy Policy.

We use reasonable security practices and procedures in line with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. These include encryption in transit and at rest, access controls, an audit history of status changes, and rate limiting and bot protection on the public form. No system is completely secure, and you are responsible for the security of your own devices and credentials.

If we become aware of a personal data breach affecting your Customer Data, we will tell you without undue delay and will report the incident to the authorities, such as CERT-In, where the law requires. We will reasonably help you respond to requests from your customers about their data.

You, and anyone using Fixou through you, must not use Fixou to:

• harass, abuse, threaten, defame, stalk or intimidate any person, including customers, other Shops and TM808 staff;
• send spam or unsolicited commercial messages, or use customer contact details obtained through Fixou for marketing without that customer’s consent and in compliance with applicable telecom regulations;
• upload, transmit or distribute viruses, malware, scripts, executable files or any other malicious or harmful code;
• upload or share content that is unlawful, obscene, sexually explicit, defamatory or hateful, or that infringes any person’s intellectual property or privacy rights;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• attempt to access another Shop’s data, accounts or tickets, probe, scan or test the vulnerability of Fixou, or bypass its authentication, rate limits, bot protection or other security measures;
• scrape, crawl, copy, reverse engineer, decompile or disassemble Fixou, or try to extract its source code;
• resell, sublicense, rent or otherwise make Fixou available to any third party, other than letting your own customers use your QR code and service-request form;
• collect through Fixou any payment card, bank account, UPI PIN, password, government identity number or other sensitive information that is not needed to handle a service request;
• use the Google review feature to offer rewards or incentives for reviews, to ask only satisfied customers for reviews, or to post or request fake reviews, contrary to Google’s policies; or
• use Fixou in any way that violates applicable law, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and the Consumer Protection Act, 2019.

Only image files (JPEG, PNG or WebP) showing the product, invoice or damage may be uploaded through the public form, within the number and size limits shown on the form. Executable files, scripts, archives and other non-image files are not permitted. We may scan, reject or remove any upload.

Consistent with Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you must not host, upload, display or transmit information that:

• belongs to another person and to which you have no right;
• is obscene, pornographic, paedophilic, invasive of another person’s privacy, insulting or harassing on the basis of gender, or otherwise unlawful;
• is harmful to children;
• infringes any patent, trademark, copyright or other proprietary right;
• deceives or misleads the recipient about the origin of a message, or is patently false and untrue and published with the intent to mislead or harass;
• impersonates another person;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States or public order, or incites the commission of a cognisable offence; or
• contains software viruses or any computer code designed to interrupt, destroy or limit the functionality of any computer resource.

If you breach this section we may remove content, disable access, and suspend or terminate your account without refund. We may preserve and disclose information to law-enforcement or government agencies where the law requires or permits, and we will act on court orders and government notifications to remove or disable access to unlawful content as the Information Technology Act, 2000 requires.

To report content or conduct that breaches this section, contact our support team using the details in section 9.

Fixou is billed on a subscription basis. The Sales & Service Vendors plan costs ₹1,299 per month and the Automobile Vendors plan costs ₹2,599 per month. All prices are in Indian Rupees (INR) and are exclusive of GST, which is charged in addition at the prevailing rate (currently 18%). The price that applies to you is the price shown on our pricing page when you subscribe, and it is fixed for your current billing cycle.

Fees are payable monthly in advance and renew automatically at the start of each billing cycle until you cancel.

Payments are processed by Razorpay, our third-party payment gateway. By subscribing you authorise TM808, through Razorpay, to charge the recurring fees and applicable GST to the payment method you select (such as card, UPI or net banking, where available) until you cancel. We do not store your card, UPI or bank credentials. Razorpay and your bank handle them under their own terms and Reserve Bank of India regulations, including advance notice of recurring debits and your right to withdraw the recurring-payment instruction.

New showrooms pay an initial onboarding setup fee for the first month, followed by monthly subscription charges as set out on our Pricing page and governed by our Cancellation & Refund Policy.

All fees are exclusive of GST and any other applicable taxes, which you must pay. We issue tax invoices as GST law requires and send them electronically to your registered email address. Please give us your correct GSTIN and billing details so that you can claim any input tax credit that is available to you.

If a payment fails we may retry it and will tell you. If it remains unpaid after reasonable notice, we may mark your Shop as past due and may suspend access until payment is made. While a Shop is suspended its QR form shows a “temporarily unavailable” message, and fees are not waived for the period of suspension.

We may change our fees on at least 30 days’ prior notice. A change applies from your next billing cycle after the notice period. If you do not agree to it, you may cancel before it takes effect.

Cancellation and refunds are governed by our Cancellation & Refund Policy, which forms part of this Agreement. Subscription fees are non-refundable except as that Policy provides.

If you believe you have been charged incorrectly, please write to onboarding@tm808.co.in promptly so that we can investigate and, where the Policy applies, correct the charge.

Fixou, including its software, source code, design, text, graphics, logos, databases and the names “Fixou” and “TM808”, is owned by or licensed to TM808 and is protected by Indian and international intellectual-property laws. Except for the limited licence below, no rights are transferred to you.

While your subscription is active, we grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to use Fixou for your internal business purpose of managing after-sales service for your own Shop, in accordance with this Agreement.

You may not copy, modify, translate, create derivative works of, reverse engineer, decompile or disassemble Fixou, or remove any proprietary notice from it, except as the law allows despite this restriction.

You keep ownership of your trade names, logos, Google review link and Customer Data. You grant TM808 a non-exclusive, royalty-free licence, for the duration of your subscription, to host, process and display them solely to provide Fixou to you. You confirm that you have the rights needed to grant this licence.

You may print and display the QR code generated for your Shop at your premises, on products and on invoices for your own customers. The QR link remains TM808’s technical property, stops working if your subscription ends or your Shop is suspended, and may be rotated by us for security reasons.

If you give us suggestions or feedback about Fixou, we may use them without restriction and without any obligation to you.

Google, Razorpay, WhatsApp and other third-party names and marks belong to their respective owners. Their use on this site does not imply any endorsement or affiliation.

If you believe that content on Fixou infringes your rights, send the details to our Customer Support team using the details in section 9 and we will act in accordance with the law.

To the maximum extent permitted by law, Fixou is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted or error-free operation. We do not warrant that email, SMS or WhatsApp notifications will be delivered or delivered on time, because they depend on third parties.

To the maximum extent permitted by law, neither TM808 nor its owners, partners, directors, employees or agents is liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profit, revenue, business, goodwill, anticipated savings or data, arising out of or in connection with this Agreement or Fixou, even if we have been told that such loss is possible.

Our total aggregate liability arising out of or relating to this Agreement or Fixou, whether in contract, tort (including negligence) or otherwise, is limited to the subscription fees, excluding taxes, that you actually paid to TM808 in the twelve (12) months immediately before the event that gave rise to the claim.

We are not liable for:

• the quality, outcome, delay or cost of any repair, or any dispute between a Shop and its customers;
• loss arising from the automatic and irreversible deletion of photographs when a ticket is closed;
• the acts or omissions of third-party providers, such as the payment gateway, hosting, database, email, SMS, WhatsApp, telecom and Google services, or failures of the internet or power supply;
• unauthorised access that results from your failure to protect your credentials;
• false, inaccurate or malicious information submitted by customers or anyone else through the public form; or
• events beyond our reasonable control, including natural disasters, epidemics, war, riots, strikes, government orders or changes in law, cyber attacks and failures of public networks.

Nothing in this Agreement excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or wilful misconduct.

You agree to indemnify and hold harmless TM808 and its owners, directors, employees and agents against claims, losses, liabilities and expenses, including reasonable legal fees, that arise out of your breach of this Agreement, your violation of law or of any third party’s rights, your handling of customers’ data and communications, or any dispute between you and your customers.

The limits in this section reflect the price of the service and the allocation of risk between the parties, and they apply even if a remedy fails of its essential purpose.

This Agreement, and any dispute arising out of or in connection with it, is governed by the laws of India, including the Indian Contract Act, 1872 and the Information Technology Act, 2000, without regard to conflict-of-law principles.

Before starting legal proceedings, each party will first try in good faith to resolve any dispute by written notice and discussion for at least 30 days.

Subject to the previous clause, the courts at South Goa, State of Goa, India have exclusive jurisdiction over any dispute arising out of or relating to this Agreement or Fixou.

Customer support & notices: TM808 support for Fixou can be contacted as follows:

• Entity: TECHME808 IT SOLUTIONS LLP
• Address: House No. 140/1E, EIF-8, 8th Floor, Near Taj SATS Hotel, Near Holy Cross Colony, Dabolim, PO: A.P. Dabolim, South Goa, Goa - 403801
• Email: onboarding@tm808.co.in
• Phone: +91 86699 13808
• Availability: Monday to Saturday, 9:30 AM – 7:30 PM IST

Entire agreement: together with the Privacy Policy and the Cancellation & Refund Policy, these Terms are the entire agreement between you and TM808 about Fixou and replace any earlier understanding about it.

Severability and waiver: if any provision of this Agreement is held to be unenforceable, the remaining provisions continue in full force. A failure or delay in enforcing a right is not a waiver of it.

Assignment: you may not assign or transfer your rights or obligations under this Agreement without our written consent. We may assign this Agreement to a successor to our business or to an affiliate.

Notices: we may give you notice by email, in your dashboard or on this website. You may give us notice by email to onboarding@tm808.co.in.

Relationship and language: the parties are independent contractors, and nothing in this Agreement creates a partnership, agency or employment relationship. This Agreement is made in the English language.