Cancellation & Refund Policy

This Cancellation & Refund Policy applies to every paid subscription and setup service for Fixou (including the Professional Implementation & Onboarding Package and monthly vendor tiers Sales & Service Vendors, Automobile Vendors, and Hospitality Vendors), taken by a shop, showroom, automotive centre, hotel or service provider (the “Shop”, “you”) from TECHME808 IT SOLUTIONS LLP (“TM808”, “we”, “us”).

Fixou is a digital, subscription-based software service. No physical goods are shipped or delivered. The service is provided online, and access begins when your Shop account is activated.

All fees are charged in Indian Rupees (INR), are exclusive of GST at the applicable rate (currently 18%) and are collected through Razorpay. Plan prices are listed on our Pricing page.

This Policy forms part of our Terms of Service and should be read together with our Privacy Policy.

You may cancel your monthly subscription at any time, in either of these ways:

• directly from your Fixou dashboard; or
• by writing to onboarding@tm808.co.in from the email address registered with your Shop account, mentioning your Shop name.

Cancellation takes effect at the end of the current paid billing cycle. Your Shop keeps full access to Fixou until that date, and you will not be charged for any later billing cycle.

We confirm every cancellation by email. To make sure your request is processed before the next renewal, please submit it at least three days before your renewal date.

Cancelling also stops the recurring-payment instruction (e-mandate) for future charges. You may additionally withdraw that instruction through your bank or UPI app, as permitted under Reserve Bank of India regulations. You will receive the advance notice of each recurring debit that those regulations require.

When the paid billing cycle ends, your Shop account is deactivated. From then on, the public service-request form linked to your QR code shows a “temporarily unavailable” message and customers cannot submit new tickets. Photographs attached to tickets you have already closed have already been deleted, as described in our Privacy Policy.

Cancelling stops future renewals only. It does not entitle you to a refund for the billing cycle you have already paid for (see section 3).

All initial showroom onboarding setup fees and recurring monthly subscription payments are strictly non-refundable once processed.

No partial, pro-rated, or retroactive refunds are given for mid-cycle cancellations, downgrades, unused days, unused features or periods in which the service was not used.

No refund is payable where a Shop account is suspended or terminated for breach of the Terms of Service, including prohibited use.

This section does not limit the exceptions in sections 4 and 5, or any right you have under applicable law that cannot be excluded by agreement.

The initial showroom onboarding fee covers custom QR generation, physical counter stand sticker layouts, account initialization, and direct onboarding assistance.

Because technical infrastructure, tenant database provisioning, and dedicated onboarding resources are allocated immediately upon account registration, onboarding fees are non-refundable once processed.

Starting from the second month, your account is billed the standard monthly subscription fee (₹1,299 + 18% GST).

If a technical failure results in you being charged more than once for the same billing cycle, we will refund the full duplicate amount, including the GST charged on it, to the original payment source within 5–7 business days of our confirming the duplicate charge.

If an amount is debited from your account but your subscription is not activated or renewed because of a technical failure, we will, according to your preference, either activate or renew the subscription for the cycle you paid for, or refund the full amount to the original payment source within 5–7 business days.

Where the payment gateway or your bank automatically reverses a failed transaction, the reversal is credited by them, usually within 5–7 business days.

To report a duplicate or failed charge, write to onboarding@tm808.co.in with your Shop name, registered email address, the date and amount of the charge and the Razorpay payment ID or bank reference. We acknowledge every report within 24 hours.

Refunds are always made to the original payment source (the card, bank account, UPI ID or wallet used for the payment). We do not refund in cash or to a different account. The time a credit takes to appear on your statement also depends on your bank or card issuer.

A refund includes the GST that was charged on the refunded amount. Where GST law requires it, we issue a credit note against the original tax invoice.

For cancellations, refund queries and billing support, write to onboarding@tm808.co.in or call +91 86699 13808. Our support hours are Monday to Saturday, 9:30 AM – 7:30 PM IST.

If you have questions or require further assistance, you may contact our support team using the details at the end of this page. Any dispute is governed by section 9 of our Terms of Service (laws of India; courts at South Goa, Goa).

We may update this Policy from time to time. The version in force when a charge is made applies to that charge. For material changes we will notify Shops by email or in the dashboard at least 15 days before they take effect.